1. About us

These terms apply to consumer orders for chilled food placed at tastethegoodbowl.co.uk. Your seller is THE GOOD BOWL LTD, registered in England and Wales, company number 17199831. Registered office: 43 Sandringham Close, Towcester, England, NN12 6TE. Contact us at hello@tastethegoodbowl.co.uk. The registered office is not the customer collection point.

2. Ordering and weekly deadline

Orders close at 6:00pm on Wednesday for collection on the following Friday. All times are UK local time. Choose your food and collection date, check the basket, quantities, price, contact details and allergen information, then submit and pay through checkout. You can correct mistakes before submitting. Availability and any capacity limits are shown on the website. Please order only if you can collect during the stated window.

3. Order confirmation and payment

Prices are shown in pounds sterling. The total, including any applicable taxes and charges, is displayed before you pay. Payment is made online using the methods shown at checkout and is processed through Stripe. We do not store full payment-card details. These terms and the ordering process are provided in English.

Payment is taken when you place your order. Orders are confirmed automatically following successful payment, subject to sufficient stock being available. Your order is accepted, and a contract is formed, when we send your processing order email, which serves as your order confirmation and contains your QR code. We will also send a separate collection email containing your QR code on the day of collection. If you do not receive your processing order email, please contact hello@tastethegoodbowl.co.uk before placing another order.

4. Changes, cancellations and change of mind

Please check your items, quantities and collection date carefully before paying. Once your order is confirmed, we do not offer amendments or change-of-mind cancellations.

Our bowls are freshly prepared, chilled meals with a short shelf life, so the usual 14-day change-of-mind cancellation right does not apply. Nothing in these terms affects your statutory rights, including any legal entitlement to a refund or other remedy.

5. Friday collection

Collection is on Friday between 12:00pm and 1:30pm in the private car park at The Chapel Wellness Studios, 61 Watling Street, Towcester, NN12 6AG. Brief customer parking is subject to availability; spaces are not guaranteed. Please avoid obstructing the venue or other users and follow the collection signage. You may arrange for someone else to collect your order on your behalf. Whoever collects must show your QR code from either your processing order email or your collection email. If someone else is collecting, please forward one of these emails to them.

Collection closes at 1:30pm. We do not offer late collection or collection on another day.

6. Product information and allergens

Read the current product description, ingredients and allergen information before ordering, and check the label at collection. If you have an allergy or other dietary question, contact us before placing the order so we can explain the relevant ingredients and preparation arrangements. Do not rely on an order note as confirmation that a meal has been adapted or is suitable for you. We do not promise an allergen-free environment unless we expressly state that for a particular product.

7. Keeping your food safe after collection

Please follow the storage instructions and use-by date on your bowl’s label.

8. Problems, complaints and refunds

If you have a problem with your order, please email hello@tastethegoodbowl.co.uk with your order number and details so we can put it right.

Where a refund is due, we will return it to the original payment method within the applicable legal timeframe.

9. If we cannot fulfil your order

If we cannot fulfil your order, we will refund the affected items.

10. Our responsibility to you

Nothing in these terms limits our liability where it would be unlawful to do so, or affects your statutory rights.

11. Privacy and optional marketing

Please see our Customer Privacy Notice for how we use your personal information. Placing an order does not sign you up for marketing emails.

12. Changes to these terms

The terms in place when we accept your order apply to that order. Any later changes apply only to future orders. Nothing in these terms affects your statutory rights.